Internet Privacy Statement

Embry-Riddle Aeronautical University and the College of Aviation has a strong commitment to providing excellent service to all of our visitors of this Web site, including respecting your concerns about privacy. We understand that you may have questions about how this Web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Web site, including erau.edu and other erau.edu sites included within erau.edu, which are listed in this privacy statement ("Statement").  This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.  At Embry-Riddle, meeting your needs and expectations form the foundation of everything we do--including protecting your privacy.  If after reviewing this Statement, you have any questions or privacy concerns please send an email to eldri016@erau.edu or send a letter to:

Embry-Riddle Aeronautical University

Charles Taylor Department of Aviation Maintenance Science (AMS) Bldg. P-105 Attention Arthur Eldridge

600 South Clyde Morris Blvd. Daytona Beach, Florida 32114 (386) 323-5080

 

 
Browsing

This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site unless you:

bulletaccess the Web site from a link in an email that we sent

In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web site function correctly and provide you the functionality that you see on this Web site.

 

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Information We Collect and How We Use It

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like register for an event we will ask you for information such as name, address, telephone number, email address, credit card number to process your registration. We will use your email address to send a confirmation and, if necessary, we might use the other information to contact you for help in registration. We will also use your email address to:

1) send you a pre-arrival message summarizing your confirmation details;

2) send you periodic satisfaction or market research surveys.

You can opt out of marketing emails at any time. You can also opt out of our research surveys. The same types of information would be requested to register for an event or promotion. 

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Reservations

The personally identifiable information you provide to us registering is made available to the applicable hotel for the purpose of meeting your request.  

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Credit Card Services

Credit Card Services provides you use to register on the Web site will require certain personally identifiable information as part of the credit application process. You can refer to your Credit Card Services' privacy statement posted on their Web site to understand how the information you supply will be used. Credit Card Services is the responsibility of the issuer of the credit card, and all terms and conditions of being a cardholder are dictated by the specific Card Services

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Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL links on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position.  In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."

After information is received, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside.  Because laws applicable to personal information vary by country, our business operations may put in place additional measures that vary depending on the applicable legal requirements.  Information collected on the Web sites covered by this privacy statement is generally processed and stored in the United States.

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Disclosure of Information to Third Parties

In addition to the Credit Card services and required information sharing described directly above, Erau.edu/ams does use the services of third parties, such as fulfillment houses, email service providers and mail houses that process mail for the Embry-Riddle University, persons authorized by you, and us as well as such entities and marketing companies that provide services for Embry-Riddle University. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Embry-Riddle University specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us.

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Cookies

Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a user's computer. Our Web site requires the use of a Cookie throughout the online registration process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless erau.edu/ams can remember the dates you used in your search, we will not be able to check availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on erau.edu/ams. In addition, Cookies are used to:

bulletMeasure usage of various pages on our Web site to help us make our information more pertinent to your needs and easy for you to access; and
bulletProvide functionality such as online registration, transactions, and other functionality that we believe would be of interest and value to you.

The types of Cookies that we use are referred to as "session" Cookies and "persistent" Cookies.  Session Cookies are temporary and are automatically deleted once you close your internet browser.  Persistent Cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration.  We do not use Cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with us.  Cookies do not corrupt or damage your computer, programs, or computer files.

We may use third-party advertising technology from time to time to serve ads when you visit our Web site and sites upon which we advertise.  This technology uses information about your visits to this Web site and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you.  In the course of serving our advertisements to you, a unique third-party persistent Cookie may be placed or recognized on your browser.  In addition, we may use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising.  These beacon gifs enable our ad server to recognize a browser's Cookie when a browser visits this site and to learn which banner ads bring users to our Web site and whether a reservation on erau.edu/ams is executed.  The information our ad-serving providers and we collect through this technology is not personally identifiable.

You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site.

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Pixel Tags

erau.edu/ams and its third-party service providers may use pixel tags (also known as "clear gifs" "beacon gifs" etc.).  Pixel tags are not visible to the user of the Web site and consist of a few lines of computer coding delivered with the Web page.  Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with erau.edu/ams and our email service provider use pixel tags to:

bulletTrack customer response;
bullet

Determine your ability to receive HTML-based email messages.  Our email service provider may include a pixel tag, which they refer to as a "coded sensor" in all of the HTML-based messages sent on our behalf.  The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages.  This capability helps our service provider to send the email in a format you can read.  The sensor does not collect or use any other information.  If you cannot receive HTML, you will not receive a functioning sensor;

bullet

Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and

bulletAllow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.

 

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Emails about Events and Promotions and Opt-Out

It is our intention to only send you email communications that will be useful to you and that you want to receive. When you make a registration and provide your email address, we will periodically contact you via email to provide you with updates and information about special events and promotions that may be of interest to you.

We provide you the ability to define and modify your mailing preferences online at anytime including unsubscribing anytime.  In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email.  You may also opt-out online by updating your personal account, or sending a letter to AMS Internet Customer Care - Unsubscribe, 600 Clyde Morris Blvd Bldg. P1, Daytona Beach, FL 32119 USA. Please allow 10 business days for us to process your opt-out.

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Events and Meetings
If you would like to submit a request for proposal online you will be required to provide certain personally identifiable information. All personally identifiable information you provide such as name, mailing address, email address and telephone number will be transmitted to Embry-Riddle University as an email via the Internet and is not encrypted. Personally identifiable information you provide to us will be treated as confidential information and is subject to our company's security procedures and policies regarding protection and use of confidential information. Embry-Riddle University will not use this information for any other purposes.
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Other Sites

Embry-Riddle University is only responsible for the privacy statement and content of this Web site. We are not responsible for the privacy practices or the use of cookies on Web sites that you have accessed this Web site from and to the non-Embry-Riddle Web sites that you may access from this Web site.

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Legal Issues

This is a United States Web site and is subject to laws of the United States and the State of Florida. Embry-Riddle University will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Embry-Riddle University students, guests, visitors, staff, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country.

If you are a resident in the State of California, you have the right to request from Embry-Riddle University a list of third parties with whom we shared personally identifiable information about you for their own direct marketing purposes during the previous calendar year. Although Embry-Riddle University does not share personally identifiable information with unrelated third parties for their own direct marketing purposes, many of our online links, which are separately owned and operated by other entities, may use the personally identifiable information they receive from Embry-Riddle University without our knowledge or consent. If you have any questions on your online privacy at the erau.edu Web Site, please send an email to Embry Riddle  or send a letter to Embry-Riddle Aeronautical University AMS P-105, Attention Arthur Eldridge 600 S. Clyde Morris Blvd. Daytona Beach, Florida 32114. By using this Web site, you agree that any and all disputes that were not resolved to your satisfaction directly by us shall be governed by a  dispute resolution process.

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Other Sites Within Erau.edu/ams

Within Erau.edu/ams are numerous other Erau.edu Web sites that are accessible from links within Erau.edu/ams or via separate URLs.

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Erau.edu Changes to Your Privacy Rights
In the future, we may need to change this privacy statement.  All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.  This statement was last updated on August 21, 2007.

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